Read the latest frequently asked questions about Brother products and services.

"Cannot sew on this screen." message appearing on the LCD. What does it mean?(08/20/2008)

"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.

"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?

"Lift the buttonhole lever." appears on the LCD.

"Lower the presser foot lever." appears on the LCD. (08/20/2008)

"Near Empty [Color]" is appearing on my Brother machine’s LCD? What does it mean and how do I clear it?

"Pattern will not fit. Please delete another pattern." message appearing on the LCD. What does it mean and how do I clear it?

"Preventive maintenance is recommended" appears on the LCD.

"The pattern is too large for the embroidery frame." message appearing on the LCD. What does it mean?

"The safety device has been activated." appears on the LCD.

"The USB media is write-protected so the data cannot be saved. Cancel the write-protection before trying to save the data." message appearing on the LCD. What does it mean and how do I clear it?

"Total size of the pattern is too large. Rotate the pattern." message appearing on the LCD. What does it mean and how do I clear it?(08/20/2008)

"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?

"Use the presser foot lifter button to lower the presser foot." message appearing on the LCD. What does it mean and how do I clear it?(06/20/2008)

(Innov-ie 500D) "Check and rethread the upper thread." message appearing on the LCD. What does it mean and how do I clear it?(08/20/2008)

(Innov-is 700E) "Check and rethread the upper thread." message appearing on the LCD. What does it mean and how do I clear it?

Adjust the thread tension

Although I use the numbering function with P-touch Editor, the setting was disabled after transferring the template.(06/08/2006)

am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.

am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?

An "E7" message appears on the panel.

Can I adjust my Brother machine's Sleep Time setting?

Can I confirm that the FAX was sent correctly?

Can I connect a telephone on the same line as the Brother machine in the Fax/Tel mode?

Can I connect my Brother machine directly to a Mac AirPort Station or a Router that has a USB port using a USB cable?

Can I connect my External Answering Device in another room and still receive faxes?

Can I get some movies or illustrations on the machine LCD to get how to thread the machine, change presser feet, wind the bobbin, etc?

Can I print a report that will show all of my Speed Dial and Group numbers?

Can I print from DOS applications?

Can I print using only the black ink cartridge when the Color cartridges have run out?

Can I print using the IPP protocol on Windows® XP?

Can I reduce the size of a received fax on this machine? (03/16/2006)

Can I set my Brother machine to forward the faxes I receive to another location?

Can I transfer faxes to the PC when my machine has a mechanical problem?

Can I use generic supplies with the Brother machine?

Can I use Voice Mail on the same line as my Brother machine?

Can the QL-570 print bar codes?(07/18/2008)

Combination of fabric, thread and needle

Combine vertical and horizontal characters on a label (P-touch Editor 5.0 for Windows)(11/27/2008)

During the installation of P-touch Editor 5.0, the message "uninstall the previous version of the software" appears.

Embroidery

Examples of what can happen when you use the wrong type of paper.

Fabric and Thread

Free-arm sewing (removing bed extension)(06/04/2007)

Glossy Paper does not feed correctly. What can I do?

How can I activate/deactivate the Toner Save Mode?

How can I change the default paper size in Windows® applications? How do I setup a user defined paper size?

How can I change the IP address using the ARP and PING commands?

How can I check if Sun JavaVM (Virtual Machine) is installed on my computer? If it is, how can I check the version of Sun JavaVM?

How can I clean the inside of the printer?

How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?

How can I clear the "INK EMPTY" message?

How can I clear the "PAPER JAM" or "PRINTER JAM" error message?

How can I improve poor print quality?

How can I install the printer driver only? (for Windows)

How can I know how many pages the printer has printed?

How can I print the pages in reverse page order in Windows®?

How can I re-install the drivers?

How can I remove the backing from the labels?

How can I replace the Periodical Maintenance Parts such as the Fuser Unit, Scanner Unit, and Paper Feed Unit?

How can I reset the printer/delete the data transferred from PC?

How can I uninstall the Windows® printer drivers?

How do I add my printer in Mac OS® X 10.5 Leopard using USB?

How do I adjust the beeper volume on my Brother machine?

How do I adjust the maximum time for incoming messages (ICM) in my Brother machine's built-in Message Center (TAD)?

How do I adjust the tape margin?(04/22/2008)

How do I calibrate a label length?(04/22/2008)

How do I center the text? (P-touch Editor 4.2)(02/21/2008)

How do I change my Brother machine's paper type and size?

How do I change the Language setting of the machine to English?

How do I change the length of time the machine will wait until it goes into Sleep Mode?

How do I change the size of characters?

How do I check the driver version in Windows® NT 4.0?

How do I clean the bobbin case?

How do I clean the Drum Unit?

How do I clean the race?

How do I clean the Scanner to improve the copy or fax quality?

How do I clean the scanner window?

How do I clear the "Awaiting Redial" error?

How do I clear the display?

How do I clear the message "Check Paper" from my Brother machine's LCD?

How do I clear the message "INK EMPTY" from the display?

How do I clear the message "Print Unable 32" from the LCD display?

How do I correctly install a bobbin?

How do I create a label containing a bar code? (P-touch Editor 4.2)

How do I create a label containing a bar code? (P-touch Editor 5.0 for Windows)

How do I create a label using a template? (P-touch Editor 4.2)

How do I create a space between characters?

How do I enable or disable the wireless network card on this printer?

How do I enlarge or reduce the copies I make on my Brother machine?

How do I factory reset the print server?

How do I import Microsoft Outlook contacts information into the P-touch Address Book?

How do I improve the copy or fax quality?

How do I initialize and clear the P-touch to factory default settings?(06/08/2006)

How do I install additional memory? (DIMM)

How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?

How do I install the Duplex Unit? (DX-4000 or DX-7000)

How do I install the Lower Tray Unit? (LT-500)

How do I install the Optional Tray Unit? - For Europe and Asia/Oceania

How do I install the Optional Tray Unit?

How do I install the Lower Mailbox Unit? (MX-4100)

How do I know the current wireless network configuration?

How do I know which answer mode to select?

How do I know which receive mode to select?

How do I load envelopes into my machine?

How do I load legal size paper in the paper tray?

How do I load the spool into the thread cassette?

How do I make copies using my Brother machine?

How do I manually thread the needle?

How do I print multiple lines of text?

How do I print on both sides of the page? (Manual Duplex Printing)

How do I print on transparencies?

How do I print vertical text? (P-touch Editor 5.0 for Windows)

How do I program the date and time?

How do I recall a specific embroidery pattern from the computer?

How do I receive faxes when the Brother machine is in Manual Mode?

How do I remove the presser foot holder?(01/25/2008)

How do I replace the Belt Unit?

How do I replace the drum unit?

How do I replace the Feed Roller (Paper Feeding kit)?

How do I replace the fuser unit?

How do I replace the Ink Cartridge?

How do I replace the OPC belt cartridge?

How do I replace the ribbon? (Ribbon Empty -Reset or Replace)

How do I replace the toner bottle?

How do I replace the Waste toner box?

How do I replace the belt unit?

How do I reset the network card back to its factory settings?

How do I save often-used patterns in the machine's memory?

How do I scan a document from my Windows® XP application?

How do I scan a document from the Windows Vista® Photo Gallery?

How do I scan using "Scanner and Camera Wizard" in Windows® XP?

How do I send (broadcast) a fax to more than one number?

How do I send a fax to multiple fax numbers? (Broadcasting)

How do I set up my Brother machine's built-in Message Center?

How do I sew a blind hem?

How do I stop the paper feeding twice through the machine when printing single pages with duplex switched to on in the printer driver?

How do I thread the machine (Threading the upper thread)?

How do I thread the machine using the Twin Needle?

How do I turn off the Status Monitor using the USB port?

How do I type an uppercase letter?

How do I type symbols?

How do I use my Brother machine in Ad-Hoc mode?

How do I use the Control Panel?

How do I use the needle threader?

How do I wind the bobbin?

How do I lock the control panel settings?

How do I print a Test page?

How does the Auto Emulation function work?

How to change the clock settings(06/19/2006)

How to I attach the spool of thread to my machine?

How to install your Brother device into a Windows® XP environment using the 'In-box' drivers

How to use Excel data to print labels

How to use the thread spool cap

How do I add the Staples?

How do I clear the message "INK EMPTY BLACK" from the display?

How do I forward a fax to another fax machine when my machine has a mechanical problem?

How do I know how many pages the printer has printed?

How do I print on envelopes?

I am asked to enter a password when starting the Remote Setup application. What is the password?

I am experiencing problems sending a fax, what can I do?

I am trying to use a Brother driver from the CD supplied with the machine, or downloaded from the Internet, and I cannot scan from Windows Server™ 2003. What should I do?

I am using my Brother machine's built-in Message Center (TAD), and there is a long pause between the end of my Outgoing Message (OGM) and the beep that prompts callers to leave a message. What can I do?

I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.

I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?

I am using Windows® XP SP2 and Internet Explorer. When I download the HTML user's guide (zip file) and try to view the user's guide, I cannot open it or I cannot use the Search function.

I am using Windows®.  When I print a document, the printed page is blank. What should I do?

I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?

I cannot configure the wireless network settings of the Brother machine. What can I do?(09/26/2008)

I cannot connect to the print server using my web browser. What should I do?

I cannot locate the Print Center or Printer Setup Utility. Where is this found? Also how do I add my Brother printer/FAX/DCP/MFC using Mac® OS X?

I cannot pull the paper tray out of my machine. What can I do?

I cannot update the firmware.

I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?

I get an error "Print Queue is stopped" using Mac OS® X 10.2-10.4. What can I do?

I get an error "Print Queue is stopped" using Mac OS® X 10.5. What can I do?

I have an external telephone answering device (TAD) connected to my FAX, have the answer mode set for TAD and the Ring Delay set to zero. Why does my answering machine still pick up when receiving a fax call?

I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.

I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End". What can I do?

I replaced my ink cartridge but the LCD is still displaying “Near Empty”. What can I do?

I set the text size to "MAX", but the printed text size is not "MAX" size.

I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.

I tried to import a "*.DST" file, but the thread colors became nonsense.

I tried to update the machine with USB media and pushed "USB HOST". But the screen didn't change for more than 5 minutes and I still can't upgrade it.(06/20/2008)

I tried to upgrade the machine with USB media. But the message "Saving the upgrade file. Do not turn main power to OFF." appeared for more than 5 minutes and I still can't upgrade it.(06/20/2008)

I updated the Web BRAdmin and cannot enable the logging function. What should I do?

I want to change the unit of measurement.

I want to use the Simple Network Configuration capabilities of Apple® Mac OS® X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser". Why?

I installed Windows® XP driver from the web, however still getting the error message "There is not enough space ...". What can I do to fix this problem?

I’m using Mac OS® X 10.5. How can I uninstall the drivers?

I’m using Mac OS® X 10.5. When I install the drivers from the CD-ROM supplied with the machine, the message “The application LOGINserver quit unexpectedly” appears. What should I do?

IHow do I adjust the maximum time for incoming messages (ICM) in my Brother machine's built-in Message Center (TAD)?

I'm trying to scan through the Citrix Presentation Server™ 4.0.  What should I note?

I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?

I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?

I'm using Mac OS® X 10.2-10.4 and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?

I'm using Mac OS® X 10.4. I cannot find the "Print Setting" section in the Print Dialogue.  What do I do?

I'm using Mac OS® X 10.5 and the Brother machine does not appear in the Print & Fax Utility. What can I do?

I'm using Macintosh®. What is the PreScan option used for?

I'm using the Simple Network Configuration capabilities of Apple® Mac OS® X 10.2-10.4. The printer appears in the "Print Center" or "Printer Setup Utility", but I cannot print. What should I do?

I'm using Windows Vista®. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?

I'm using Windows Vista®. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?

I'm using Windows® 2000. I'm using a computer without a serial port. I can't use Remote Setup or I can't receive a PC-FAX. What do I do?

I'm using Windows® 2000. When my computer is starting, the error message "A required file NAVxxxxxx\xxxxxxNAV.dll failed to start" appears after I installed the MFL-Pro software. What do I do?

I'm using Windows® 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?

I'm using Windows® XP and I'm trying to use the Scan key on the Control Panel. The LCD says "Connecting to PC" but nothing happens. What can I do?

I'm using Windows® XP Service Pack 2 (SP2). I cannot save the changes I make in the settings for the MFCL-Pro Control Center. What can I do?

I'm using Windows® XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?

I'm using Windows® XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?

I'm using Windows® XP. I can't tell my application to feed paper from the lower tray.

I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?

I'm using Windows®XP. I bought a Brother machine and I wish to use the network interface, what is the best way to install the device?

Images of the thumbnail page from the media (memory) card won't print.

In Mac OS® X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?

In P-touch Quick Editor, even though the character size buttons are clicked, the character size does not change.

In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?

Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears. What should I do?

Is my printer compatible with Mac OS X 10.5 ?(10/25/2007)

It is difficult to pass the thread through the needle bar thread guide(hook).

My Brother machine does not have a dial tone. What can I do?(09/26/2008)

My Brother machine has no power. What can I do?

My Brother machine misfeeds paper.

My computer freezes when printing over a network using Mac OS® 8.6 - 9.2. What should I do?

My FAX/MFC will not Dial. Why?

One or more of my colors are not printing (blank). What can I do?

Optional accessory(06/04/2007)

PaperPort® 8.0SE doesn't output data as a PDF file.

Place a spool of thread on a spool pin.

Preparation before threading

P-touch Editor does not start, showing the message "The application P-touch Editor 3.2 quit unexpectedly."

Retracting knife(06/04/2007)

Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?

Scan to Email does not work with Outlook2003 or Outlook2007. What can I do?

Sewing Materials, Threads and Needles Comparison Chart(06/04/2007)

Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?

Stripes appear on my label.

The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?

The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?

The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).  What should I do?

The error message "Print Unable 72" appears on the LCD. What should I do?

The fabric does not feed through.(07/23/2008)

The font used in P-touch Editor is not applied to the text to be printed.

The ink cartridges run out very quickly. Is there any reason for that?

The installation wizard is not able to locate the Brother machine on my network when installing the drivers from the supplied CD-ROM or the full driver & software package on the web. What can I do?

The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?

The stitch patterns cannot be selected.

The thread tension is incorrect.

There is looseness in the mounting jig when the fabric is placed in the cap frame/cylinder frame.

To use your machine connected to the PC of Windows Vista®

Upper threading (Point)

Upper Threading (Threading the needle)

USB Driver Installation in Windows®98

Using Mac OS X I can not print correctly and the printer often stops printing during the print job.

Various ways of getting the page count.

What are the control codes to print bar codes?

What are the differences between the BRAdmin Professional and the Web BRAdmin software?

What are the expected yields of the consumables?

What are the maximum records that can be transferred to the P-ouch machine? (06/08/2006)

What do LCD messages on Display (Error Messages) mean?

What do the LED indications mean?

What does "COMM.ERROR" on the LCD display mean?

What does "NG" on the Transmission Verification Report mean?(03/30/2006)

What is APIPA?

What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?

What is SecureEasySetup™?

What is the difference between PE-Design Ver6 and Ver7?

What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?

What is the life of the consumables?

What is the password for the netcard or print server when connected to a network? What is the user name and password for web browser access?

What is the print speed of the QL-580N?

What is the printable area per page?

What is the recommended paper?

What is the suffix and prefix for the Fax to Server feature?

What kind of barcodes can I print?

What kind of memory can I use?

What kind of memory can I use? http://welcome.solutions.brother.com/BSC/public/as/sg/en/faq/faq/000000/000200/000092/faq000292_025.html?reg=as&c=sg&lang=en&prod=hl1470n_all

What kind of memory can I use? When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)

What kind of paper should I avoid?

What kind of printer driver can I use?

What kind of USB cable should I use?

What languages are supported?

What type of barcodes can be printed with the P-touch machine?

What type(s) of connections can I use with my Brother machine and a wireless network?

When do Brother recommend the use of the optional SB-4000 stabalizer?

When do I need to upgrade the printer memory?

When I connect the Brother machine to a USB hub, it doesn't work correctly. What should I do?

When I create an embroidery pattern design on PE-DESIGN(PE-DESIGN, PE-DESIGN Lite, or PED-Basic), what Design Page Size is my sewing machine?

When I embroider a pattern created using "Photo stitch function" (or I check it on the Preview screen), it appears dark.

When I embroider a pattern with an outline and an inside region, there is a gap (where nothing is sewn) between the outline and the inside region. When the pattern is checked in the "Preview" screen, no gap appears between them. What can I do to finish the embroidery without this gap?(08/18/2008)

When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)

When I make a copy the image or text is cut off. What can I do?

When I press the cutter lever to cut the label, it is cut off in the middle of the text.

When I press the Start-Stop Button or Foot Controller, my machine makes a whirring noise, but the Needle bar does not move.

When I preview photos on the LCD, the number of files is incorrect or the "?" mark is displayed.

When I print from a Macintosh using OS® X 10.3 (Panther) using the Brother printer driver (PCL driver), the first printed page is the last page of the document  (Reverse Page Order). What can I do?

When I print or copy a document with fast mode, the printing is shifted too high on the paper. What should I do?

When I print photos, the color quality is not good. What should I do?

When I print, the pages are smudged with ink. What should I do?

When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?

When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?

When I select the Gradation check box in Expert mode of the Region sewing attribute dialog box in Design Center, I cannot blend two colors.

When I sew an embroidery pattern design exported as DST format in PE-DESIGN, how do I specify whether or not the jump stitches are cut on the embroidery machine of the Innov-is series?

When I share the Printer from Windows®XP and try to print from Windows®98 or Windows®NT4.0's client PC via the Windows® XP share, printing fails or sometimes stops half way through the print job.

When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?

When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?

When I try to print thin color borders in Microsoft® Excel, the borders are printed in black. What can I do?

When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.

When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not “A3/ Ledger” in the paper size list. What should I do?

When I turn on the P-touch, "English" appears. Why?

When I turn the Power ON, I always have to re-enter Date and Time. What can I do?

When I use the Reprint function, the printer does not print all of the last print job but only the last page.

When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?

When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do? (08/18/2006)

When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed.  What should I do?

When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?

When should I use the extra spool pin?

When thread got tangled.

When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?

When trying to use the Brother ControlCenter2, the error "CC025" appears. What should I do?

Where can I download Printer driver information cleanup tool?(01/07/2009)

Where can I find the serial number for my unit?

Where do I put the oil in my machine?

Where is the full User's Guide? I can't find enough information in the paper manual.

Where is the Manual Duplex setting option in the Mac OS® X 10.3 driver or greater?

Which Mac operating systems are compatible with this printer?

Which printer driver should I install in Windows Vista®, 32-bit or 64-bit?

Why are all the lights blinking then the drum light blinking?

Why can't I print when an ink cartridge is empty?

Why do I receive the Warning Message "Please change direction of sewing Region"?

Why do printouts of PDF files lose some characters when printing from AdobeR AcrobatR 5.0 or AdobeR AcrobatR ReaderR 5.0?

Why do the color ink cartridges run out of ink even though I never or rarely print in color?

Why does my machine display "Battery" when I press the print key?

Why does my machine display "CHECK BATTERIES!" when I press the print key?

Why does my machine display "Check Battery!" when I press the print key?

Why does my machine display "Line Limit!" when I press the Print key?

Why does my machine display "Text Lmt" ?(06/19/2006)

Why does my machine display "TEXT TOO LONG!" when I press the print key?

Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?

Why does my thread keep jamming?

Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?

Why does the Drum LED blink ?

Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?

Why does the message "CHANGE DRUM SOON" continue to appear on the LCD display of my Brother machine, after I replaced the drum?

Why does the needle keep breaking?

Why doesn't my machine turn on when the Power key is pressed?

Why doesn't the machine answer when receiving a call?

Why doesn't the machine power on when plugged into the power outlet? (10/01/2008)

Why is it necessary for my machine to go through regular cleaning cycles?

Why will my P-touch machine only print the first line of text in a text field?

Why won't the machine pick up the bobbin thread?(08/18/2008)

Why are the faxes I send always received with a black vertical line down the page?

With free-motion quilting, skipped stitches or needle breakage occur

How do I clean the corona wire?

How do I start the Scanner and Camera Wizard in Windows Vista®?