Awards & Recognition

iF Design Award

Good Design Award 2020

Mobile Scanner

DS-940DW

DS-740D

DS-640

23 Nov 2015

Singapore Service Excellence Medallion

For our efforts in perpetuating and sustaining a culture of service excellence, Brother Singapore was awarded the Singapore Service Excellence Medallion, the most prestigious accolade under the Go the Extra Mile for Service (GEMS Up) national movement.

The following are examples of our efforts to continuously provide world-class service to our customers:

- To reduce service turnaround time, we now offer a 4-hour complimentary express service.

- To establish lasting relationships with customers and move them beyond one-off purchases, we introduced ‘10Q.’ 10Q is a contact system which contacts customers ten days, ten weeks and ten months post-purchase to follow up on their experience and gather feedback.

- To allow our engineers to resolve technical issues without being physically present, we developed the ‘LogMeIn’ system to provide instantaneous remote support to our customers.

Good Design Award 2015

Hosted by the Japan Institute for Design Promotion, the Good Design Award is a comprehensive design award that picks good design across a wide variety of fields. It also highlights and celebrates works that enrich our lives, industries, and society as a whole. 

For   more   information   about   Good   Design Award visit: https://www.g-mark.org/?locale=en

Brother wins Good Design Award 2015 in 5 categories

Colour Inkjet Multi-Function Centre

• DCP-J963N-W/B
• DCP-J762N
• DCP-J562N
• MFC-J880N

Head-Mounted Display AiRScouter

• WD-250A
• WD-200A

Tape Creator

• TP-M5000N

Application

• Brother iPrint&Scan

Web Conferencing System

• Omnijoin

BLI Buyers Lab 2017 Pick Awards

Brother wins BLI Buyers Lab 2016 Pick Awards in printing and scanning category.

• HL-L6300DW - Outstanding Printer for Mid-Size Workgroups
• HL-L5000 Series – Outstanding Printer for Small Workgroups
• HL-L6400 – Outstanding Printer for Mid-Sized Workgroups
• MFC-L5000 Series – Outstanding Multi-Function Centres for Small Workgroups
• MFC-L6900DW – Outstanding Multi-Function Centres for Mid-Sized Workgroups
• ADS-3600W – Outstanding Network Scanner
• DSmobile 820W/DSmobile 920DW – Outstanding Achievement in Innovation

PCPro A-List Award

PC Pro, UK’s biggest selling computing magazine awarded Brother ADS-3600W Document Scanner with A-List award and refer it as the scanner that has every document digitising feature a SMB could need.

23 Nov 2015

Case Trust Gold

The CaseTrust Gold Award is the premier tier of the CaseTrust Accreditation Scheme. It is given only to businesses exemplifying business excellence and superior customer service, distinguishing them as industry leaders. 

Brother is one of the nine companies in Singapore to be given this award. To consumers, this award represents a promise of the highest standards in service quality. To Brother, this award reinforces our vision of providing them with world-class service.

In 2006, one year after receiving the CaseTrust Gold Award, Brother also received the Friend of CASE award for its dedication to first-class customer service.

CASE Trust is the alternate intermediary channel that customer can refer to, in event that resolution time frame exceeds 21 days.

TCO Accreditation

Brother is the only printer manufacturer with TCO99 certification. TCO99 is an exacting standard governing product safety, ergonomics, handling and physical design, working environment emissions, total environmental management strategy, manufacturing processes, ecology and the operator's manual.

ISO 9001

The ISO 9001 award certifies that Brother has a quality management system which consistently provides products that meet customer and applicable statutory and regulatory requirements. It also illustrates that we have processes that continuously improve on this quality management system.

23 Nov 2015

ISO 14001

The ISO 14001 award certifies that we have a systematic framework to manage the immediate and long-term environmental impacts of our products, services and processes.