The Customer
Herz Energietechnik GmbH is an Austrian-based organisation that supplies a full range of renewable energy systems, including wood heating and heat pumps to customers across Pinkafeld, Burgenland and Sebersdorf, Styria.
The Challenge
In the past, their service technicians had to work with unwieldy systems that were equipped with inkjet printers. The handling of these systems was cumbersome and error-prone under varying conditions, such as extreme hot or cold weather. They need to spend a lot of time post-processing customers‘ orders, which was very time-consuming.
The Solution
Herz has switched to Brother’s PJ-700 series mobile printers to optimise their on-site processes. Their service technicians could use Brother’s PJ-700 series mobile printers to print out high-quality documents for their customers. They could carry their mobile printers and thermal papers around easily in a handy case. They could also install their mobile printers in their vehicle's glove compartment for ease of use.
With direct thermal printing technology, their running cost is low with no regular maintenance or consumables such as ink or toner required. This has helped to save time and money with efficient work processes and increased their employees' and customers‘ satisfaction.
PJ-763MFi